Desktop Resume
Jeffery Scott Mitchell
Desktop Support Specialist
Microsoft Certified Professional
Certified Network Administrator

Work History

PFUNK1.COM
Self-employment - 1997 to present
Hardware - Desktop Support, Consultant- Contractor
Puchased, installed and maintained desktop\ laptop computers in client’s home; wireless cable internet networking; verified security, anti-virus and anti-spyware applications; performed Microsoft Windows updates; refreshed and reinstalled client computers. Support of laptops, audio/ video hardware and software applications used for production of multimedia content, firewire & usb connections to external devices. Hardware / Desktop support of cable internet network, Vonage VOIP phone, scanning, printing, AOL, Windows Mail, Microsoft Office, spyware removal, memory upgrades.

Bank of America
Technical Support
December 8 to 31, 2008
Simi Valley, Ca
Data gathering into Excel Spreadsheet.
Developed Microsoft Mail merge to automate e-mail creation.
Created hundreds of e-mails to users to verify network information.

Banctec
Field Service Repair Technician
November 6 - 21, 2008
Granada Hills, CA
Repair of Dell desktops and laptops.
Field Service Representative: Residential & Business.
Dell Certified Systems Expert.
Replaced desktop and laptop motherboards and devices

Intuit
PC Installation Specialist
November 7-8, 2008
Wooodland Hills, CA
Disconnect and re-installation of workstations during equipment moves.
Inventoried and documented cubicle’s PC equipment and verified destination tags.
Noted workstation’s original setup and drew diagram for reconnect.
Connected phones and verified connectivity.

Washington Mutual
PC Installation Specialist
November 3, 2008
Woodland Hills, CA
User support for entire floor during user’s initial return after annual power down.
Ensured all user’s hardware and peripherals functioned properly.
Distibuted and collected evaluation sheets to all users.

Transamerica
PC Installation Specialist
October 31, 2008Los Angeles, CA
Reconnect of moved PCs, laptops, docking stations and local printers.
Verified power-up of computers and monitors.
Confirmed deployment location against paperwork.

Home Depot
Equipment Installation Specialist
October 31, 2008
Burbank, CA
BEHR Paint Kiosk removal & installation onsite at Home Depot Store.
Transferred computer, printer, and spectrograph to new kiosk.
Unpacked unit from pallet and secured old unit on pallet for return·
Interfaced with store management to coordinate store employee’s assistance·
Used printed instructions to install; helpdesk phone support to resolve issues

Intuit
PC Installation Specialist
October 17, 2008
Wooodland Hills, CA
Disconnect and re-installation of workstations during equipment moves.
Inventoried and documented cubicle’s PC equipment and verified destination tags.
Noted workstation’s original setup and drew diagram for reconnect.
Connected phones and verified connectivity.

Electronic Arts
PC Equipment Install Technician
June 23, 2008
Santa Monica, CA
Rollout of Uninterruptable Power Supplies (UPS).
Unpacked 40+ 20lb UPS units and staged for pre-install preparation.
Moved units between floors in unsupervised teams according to paperwork.
Connected UPS systems at new location and verified proper operation.

Symantec - Santa Monica, CA
Temporary Contract Oct 9 to Oct 14, 2007
Disconnect and re-installation of servers and rack systems during equipment move.

British Petroleum  - Carson, Ca
Temporary Contract May 1 to June 25, 2007- Network Hardware Support Technician
Disconnect and re-installation of workstations during equipment move.

Universal Music Group - Santa Monica, CA / Universal City, CA
Temporary Contract September 26 to November 13, 2006- Network Hardware Support Technician
Temporary Contract February 8 to March 7, 2007
Provided support for and performed printer migrations from Novell/ Netware and IP addressing to Active Directory. Upgraded customers Symantec Anti-Virus package and removed previous versions of Norton product. Installed Microsoft XP service Pack 2. Used Microsoft SMS and other tools to remotely gather customer data and entered in a spreadsheet. Imaged computers and installed customer specific applications.

Army Corps of Engineers - Los Angeles, CA
May 1, 2002 to August 15, 2006 - Network Hardware Support Technician
Desktop User and Helpdesk Phone Support. Dependable solo coverage of 1st shift Helpdesk (6:30 8:30am, answered phones and created tickets). Resolved issues via phone across the District (20%) and provided direct user support (80%) to 400 users, including the Executive Office and Chiefs. Primary Tech for Blackberry desktop support. Imaging, re-imaging and data transfer, final configuration and deployment of Dell laptops (dialing-in and VPN), docking stations and Optiplex Desktops. Confirmed System Updates; Macaffee Anti-Virus, Microsoft Windows Update and Service Packs. Support of Office 2000 Suite including Outlook personal folders, Exchange profiles, Webmail, Webdesk and PDA synchronization. Worked with Operation Administrators to add computers to the domain, verify port activations and troubleshoot connectivity problems. Desktop Support during Windows 2000 Active Directory implementation. Spyware removal. Internet & Multimedia presentation support.

Highlights include redesigning of the District Intranet Homepage. Las Vegas trip to support Nellis Air Force Base and Tropicana Project offices. On-site setup and support of visual presentation (laptop, hotel meeting room internet connection, projector) at a District wide conference with high ranking officials in attendance.

Insignia - Woodland Hills, CA
January 15, 2002 - Temporary Support
Remove Nimda virus from Win 98 computer. Remove, re-install Outlook 2000.
Update virus definitions, Norton Anti-Virus Software.

Insignia - Pasadena, CA
January 10, 2002 - Temporary Support
Call to correct printing issue and to evaluate best location for DSL drop for office.

Insignia - Woodland Hills, CA
January 3, 2002 - Temporary Support
Emergency call to remove Nimda virus from Win 98 computer. Virus corrupted the Outlook 2000 installation.
Fixed problem on the fly by copying corrupted .dll file from another computer in office.

Wellpoint Healthcare/Verizon Thousand Oaks, CA
November 6 to November 9, 2001 - Temporary Support
Internet Explorer 5.0, 5.5 service pack update, verified proper operation of Norton Anti Virus software
and ran virus scan for Nimda on 60+ workstations. Installed six 17" monitors.

Granite Construction/United Messaging - Panama City, FL
October 29, 2001 - E-mail Migration Support
Provided onsite technical support for 15 client users during e-mail server switch. Set & configured
Outlook 2000 profiles on client machines. Business travel provided by United Messaging (airtravel,
hotel, rental car).

Granite Construction/United Messaging - Palmdale, CA
October 15, 2001 - E-mail Migration Support
Provided onsite technical support for 30 client users during e-mail server conversion. Worked with
the primary network administrator via phone. Configured Outlook 2000 and Internet Explorer to
connect to the new Exchange server.

EDS / Boeing / Logicon - El Segundo, Ca
August 2 to August 29, 2001 - Temporary Contractor, Rollout Tech
Rollout of Compaq DeskpPro/Armanda laptop, Windows NT computers with Novell Client for
NT/2000. Install of user specific applications using WinInstall Manager & Novell Application
Launcher. Complete transfer of user & data including: NT Profile, Personal data, Palm Pilot
/Handspring Visor, mapped drives, Novell printer captures, etc. Verified functionality wih user.

Parallel Zip; SCSI Jaz Drive, HP Scanjet daisychains; local SATO label printer, Tektronix Phaser network printers.
Rebuilt corrupt roaming NT profiles. Created batch files to automate installation procedure that; executed fixes and image updates, connected to remote computer, copied files, changed folder permissions & ownership, etc

Northrop Gruman / Logicon - Palmdale, Ca
March 21 to April 13, 2001 -Temporary Contractor
Hardware/Software/Tasks detailed
Deployment of previously imaged IBM Netvista computers using Windows NT.
Ensuring installation of necessary applications, transfer of data files and desktop,
re-connect of personal folders and shared mailboxes in Outlook, installation of
network & local printers, etc. Performed interviews to gather information to be
used to build new machines. Completed and closed helpdesk service tickets.
Repaired units that were previously worked on by other techs. Assisted co-worker
with the more technical challenges. Intiated cage area organiztion and clean-up;
Informally worked with facillities in getting tables, chairs and power strips to setup
functioning workbenches. Worked briefly with Microsoft Systems Management Server
2.0 in determining which desktops were not connecting to SMS correctly. Used
SMS Administrator and output .mif files to create an Excel spreadsheet listing incorrectly
functioning units. Involved in a special 12 unit deployment with perm empolyee to high
security remote site. Filled out property move order and prepared units for transfer.
Replaced broken fiber-optic to 10-base T transcievers (Digi-Box).
Submitted a status report to lead and manager (self-intiated)

Artisan Entertainment - Santa Monica, Ca
May 1997 to November 2000 - Network Administrator
Hardware/Software/Tasks detailedAdministration & Maintenance of a 200+ user
Microsoft NT 4 \ Exchange 5.5 \ SQL Server 6.5 Network with Windows '95, '98,
NT Workstation \ Office 2000 and Internet on desktops, dialing-in laptops and
Palm Pilot Organizers. Immediately responsible for 6 major software network applications while
providing direct user and phone support 70% of the time. SQL Database administration,
built production rack servers, set up of remote sites & networks, implemented the IS
helpdesk system. Participated in the migration from Novell 3.12 & 4.1 to NT (may 98)
and the conversion of various applications data to Microsoft Office. Other
accomplishments include implementation of numerous original ideas that
increased office productivity; department wide upgrade that required business travel, companys
internal website, developed specific searchable Access 97 databases for departments.

Jet Propulsion Labratory / NASA- Pasadena, Ca
Sept 3, 1996 to March 17, 1997 - Staff Support II: E-Mail Admin
Administered / Maintained Lotus cc:Mail post offices, Novell 3.12 servers and POP3 mail
(Netscape Mail Server 2.0) accounts, Netscape Fast Track website/server. Assisted
administrators/users/helpdesk/consultants via phone, answered afterhour pages (on call), modified
x500 directory entries, created/developed a VBasic tool which automated the execution of cc:Mail
DOS commands and batch files, developed post office backup strategy using VBasic/Win 95/SCSI
Jaz drives, Windows 3.11 & '95, NT Workstation 3.51/4.0, TCP/IP network configuration,
universal naming convention and software installation

ComputerUp - West Hollywood, Ca
August 6 to August 30, 1996 - Technical Representative
Installed and configured Windows NT 3.51 server networks.

CyberMedia Inc. - Santa Monica, Ca
July 12 to August 30, 1996 - Software Support
Retrieved, installed, tested plug-ins from the WWW using Netscape 3.0 Gold. Used the Win '95
registry to write .ini configuration files for a software application. Automated file creation using
Visual Basic programming within an Excel spreadsheet.

L.A. Cellular - Anaheim Hills, Ca
June 6 to June 21, 1996 - PC / Network Technical Support
Deployed, installed PC's verifying network connection, NT naming convention, login script, and
printer assignments. Connected units to server through patch stations. Installed Compaq rack
servers.

DeVry Institute of Technology - Pomona, Ca
October 1995 to June 1996 - Computer Lab Assistant
Maintenance and troubleshooting of a Novell-based 100+ workstation network. Assisted students
with numerous software applications, e-mail accounts, network printing, WWW / Netscape.

Hughes Avicom International - Glendora, Ca
November 1987 to May 1995 - Manufacturing Test Technician/ Shift Lead
Component level troubleshooting and final testing of audio/video systems for the
airline entertainment industry. Developed test procedures, submitted electronic engineering
design changes. Total Quality Managaement training and statistical quality control.
Lead person responsible for test department output and personnel for 2 years.

Training / Education

Bachelor of Science Technical Management
(Jul '96) DeVry Institute of Technology - Pomona, CA (Suma Cum Laude)

Electronic Technician / Computer Repair Certificate
Windows 2003 Server Installation
(Aug '08) West Valley Occupational Center - Woodland Hills, Ca

Microsoft Certified System Engineer (MCSE, Win 2000) Training
Cisco Certified Network Associate (CCNA) Training
Linux Certified Professional (LCP) Certificate Training
(Mar '02) North American Computer Consultants (NACC) - Glendale, CA

SQL Server 7.0 Administration Certified Training (832B)
(Feb '99) QuickStart - Woodland Hills, CA

Novell Network Engineer Training
(Apr '96) Mt. Sierra College - Pasadena, CA

Intro Computers
Information Systems
Visual Basic 3.0
(1993-95) Mt. San Antonio College