Experience
PFUNK1.COM
September 2006 - present
Hardware - Desktop Support, Consultant- Contractor
Puchased, installed and maintained desktop\ laptop
computers in client’s home; wireless cable internet
networking; verified security, anti-virus and anti-spyware
applications; performed Microsoft Windows updates;
refreshed and reinstalled client computers. Support of
laptops, audio/ video hardware and software applications
used for production of multimedia content, firewire & usb
connections to external devices. Hardware / Desktop
support of cable internet network, Vonage VOIP phone,
scanning, printing, AOL, Windows Mail, Microsoft Office,
spyware removal, memory upgrades.
Website & Internet presence development utilizing video
& audio production of multimedia content to generate
commerce.(online stores). 50+ Owned registered domains.
see production examples
Symantec/Techlink Services - Santa Monica, CA
Temporary Contract Oct 9 to Oct 14, 2007
Disconnect / re-installation of servers during equipment move.
British Petroleum/ ISSG - Carson, Ca
Temporary Contract May 1 to June 25, 2007
Disconnect / re-install of workstations during equipment move.
Universal Music /ISSG - Santa Monica, CA / Universal City, CA
Temporary Contracts: September 26 to November 13, 2006
February 8 to March 7, 2007
Provided support for and performed printer migrations from
Novell/
Netware and IP addressing to Active Directory.
Upgraded customer’s
Symantec Anti-Virus package
and removed previous versions of Norton
product.
Installed Microsoft XP service Pack 2. Used Microsoft SMS
and
other tools to remotely gather customer data and
entered in a
spreadsheet. Imaged computers
and installed customer specific
applications.
Army Corps of Engineers - Los Angeles, CA
May 1, 2002 to August 15, 2006
Network Hardware Support Technician
Desktop User and Helpdesk Phone Support. Dependable solo coverage of 1st
shift Helpdesk (6:30 – 8:30am, answered
phones and created tickets).
Resolved issues via phone
across the District (20%) and provided direct
user support
(80%) to 400 users, including the Executive Office and
Chiefs. Primary Tech for Blackberry desktop support. Imaging,
re-imaging
and data transfer, final configuration and
deployment of Dell laptops
(dialing-in and VPN), docking
stations and Optiplex Desktops. Confirmed
System Updates; Macaffee Anti-Virus, Microsoft Windows Update and
Service Packs. Support of Office 2000 Suite including Outlook personal
folders, Exchange profiles, Webmail, Webdesk
and PDA synchronization.
Worked with Operation
Administrators to add computers to the domain,
verify
port activations and troubleshoot connectivity problems.
Desktop
Support during Windows 2000 Active Directory implementation. Spyware
removal. Internet &
Multimedia presentation support.
Highlights include redesigning of the District Intranet
Homepage. Las
Vegas trip to support Nellis Air Force Base
and Tropicana Project
offices. On-site setup and support
of visual presentation (laptop, hotel
meeting room internet
connection, projector) at a District wide
conference with
high ranking officials in attendance.
DUTIES & TASKS
Assisted users with:
UPASS password change,
accessing webmail, webdesk
permissions and accessing a
access database ftping documents to and from
outside users
reliable answered phones by myself from
6:30 to 8:30 daily
outlook creating, managing personal folders
deleted, created e-mail profiles
set permissions and setup users to share mailboxes with other users
ran dell diagnostics
work with dell phone support and dispatch techs
deployment of laptops and
docking stations
imaged units, transferred data and deployed to users
setup computer for Powerpoint presentation in exec office, room full
of high ranks including colonel
other setups for VTC
system updates; Macaffee virus scan, Microsoft windows update,
service packs
deleted created user and outlook exchange
profiles on local computer
removed added computers to domain during migration
moved and setup desktop systems from cubicle to cubicle
deployment of imaged units
port activations and network connectivity
replaced hard drives, transferred data
testing vpn connection via in house dsl line
primary contact for Blackberry desktop install
PDA synchronization with outlook e-mail versamail, documents to go
worked with dell support via phone and on site
tech
spyware removal using Spybot, Adware Vegas trip to Nellis and Tropicana project offices
assisted user in exporting data from helpdesk crystal reports into
word document
assist visitors in
setting up internet connections and projectors to
laptops in
district conference rooms
setup laptop and assisted with presentation at Marriot Courtyard in
Pasadena,
worked with hotel
personnel in getting internet access and setting
up projector
(a General was there)
SOFTWARE
CEFMS,
WINRMS, RMS (Resource Management System),
Microsoft Windows 2000, Microsoft XP,
Microsoft Office 2000-2003, FormsFlow,
J-Initiator,
GhostGum,
WinSig Package Manager,
Modern,
Manage Pro (primary contact),
Blackberry Desktop Installation & Support (primary contact),
Swishmax:
Flash Front end, Spybot, Adware,
Unicenter ServicePlus Service Desk,
Citrix Client Ghostgum,
Ghostview,
Z-Loader,
Eagle Aeriel,
Arc GIS,
PD Squared,
Adobe Acrobat,
Kodak Camera Software,
Englink,
SAP 2000,
Promis,
Primavera,
Roxio CD Creator, EZ CD Creator,
Printkey 2000,
Westlaw Westmate, Law Manager
HARDWARE
Dell Optiplex,
HP Scanjet II,
HP 1100/ 1200 Series ,
CEFMS hardware,
PDAs: PalmPilot, Tungsten e, Visor,
Business Card Scanners
Insignia - Woodland Hills, CA
January 15, 2002 - Temporary Support
Remove Nimda virus from Win ’98 computer. Remove, re-install Outlook
2000.
Update virus definitions, Norton Anti-Virus Software.
Insignia - Pasadena, CA
January 10, 2002 - Temporary Support
Call to correct printing issue and to evaluate best location for DSL
drop for office.
Insignia - Woodland Hills, CA
January 3, 2002 - Temporary Support
Emergency call to remove Nimda virus from Win ’98 computer. Virus
corrupted the Outlook 2000 installation.
Fixed problem on the fly by copying corrupted .dll file from another
computer in office.
Wellpoint Healthcare/Verizon Thousand Oaks, CA
November 6 to November 9, 2001 - Temporary Support
Internet Explorer 5.0, 5.5 service pack update, verified proper
operation of Norton Anti Virus software
and ran virus scan for Nimda on 60+ workstations. Installed six 17"
monitors.
Granite Construction/United Messaging - Panama
City, FL
October 29, 2001 - E-mail Migration Support
Provided onsite technical support for 15 client users during e-mail
server switch. Set & configured
Outlook 2000 profiles on client machines. Business travel provided
by United Messaging (airtravel,
hotel, rental car).
Granite Construction/United Messaging -
Palmdale, CA
October 15, 2001 - E-mail Migration Support
Provided onsite technical support for 30 client users during e-mail
server conversion. Worked with
the primary network administrator via phone. Configured Outlook 2000
and Internet Explorer to
connect
to the new Exchange server.
EDS / Boeing / Logicon - El Segundo, Ca
August 2 to August 29, 2001 - Temporary Contractor, Rollout
Tech
Rollout of Compaq DeskpPro/Armanda laptop, Windows NT computers with
Novell Client for
NT/2000. Install of user specific applications using WinInstall
Manager & Novell Application
Launcher. Complete transfer of user & data including: NT Profile,
Personal data, Palm Pilot
/Handspring Visor, mapped drives, Novell printer captures, etc.
Verified functionality wih user.
Parallel Zip;
SCSI Jaz Drive, HP Scanjet daisychains;
local SATO label printer
Tektronix Phaser network printers.
Rebuilt corrupt roaming NT profiles.
Created batch files to automate installation procedure that;
executed fixes and image updates,
connected to remote computer, copied files, changed folder
permissions & ownership, etc
Northrop Gruman / Logicon - Palmdale, Ca
March 21 to April 13, 2001 -Temporary Contractor
Hardware/Software/Tasks detailed
Deployment of previously imaged IBM Netvista computers using Windows
NT.
Ensuring installation of necessary applications, transfer of data
files and desktop,
re-connect of personal folders and shared mailboxes in Outlook,
installation of
network & local printers, etc. Performed interviews to gather
information to be
used to build new machines. Completed and closed helpdesk service
tickets.
Repaired units that were previously worked on by other techs.
Assisted co-worker
with the more technical challenges. Intiated “cage” area organiztion
and clean-up;
Informally worked with facillities in getting tables, chairs and
power strips to setup
functioning workbenches. Worked briefly with Microsoft Systems
Management Server
2.0 in determining which desktops were not connecting to SMS
correctly. Used
SMS Administrator and output .mif files to create an Excel
spreadsheet listing incorrectly
functioning units. Involved in a special 12 unit deployment with
perm empolyee to high
security remote site. Filled out property move order and prepared
units for transfer.
Replaced broken fiber-optic to 10-base T transcievers (Digi-Box).
Submitted a status report to lead
and manager (self-intiated)
Artisan Entertainment - Santa Monica, Ca
May 1997 to November 2000 - Network Administrator
Hardware/Software/Tasks detailedAdministration & Maintenance of a
200+ user
Microsoft NT 4 \ Exchange 5.5 \ SQL Server 6.5 Network with Windows
'95, '98,
NT Workstation \ Office 2000 and Internet on desktops, dialing-in
laptops and
Palm Pilot Organizers. Immediately responsible for 6 major software
network applications while
providing direct user and phone support 70% of the time. SQL
Database administration,
built production rack servers, set up of remote sites & networks,
implemented the IS
helpdesk system. Participated in the migration from Novell 3.12 &
4.1 to NT (may ’98)
and the conversion of various applications data to Microsoft Office.
Other
accomplishments include implementation of numerous original ideas
that
increased office productivity; department wide upgrade that required
business travel, company’s
internal website, developed specific searchable Access 97 databases
for departments.
systems responsible for:
Theatrical Distribution System (TDS, TDS2000), Hollywood Software, Studio System Creative Planet,
Track-It HelpDesk Software, Blue Ocean, Movie Magic Budgeting & Scheduling Creative Planet, Datatel Communicator,
Rightfax Server faxing via Outlook e-mail client & Exchange Server, Visual Max Axium.
projects \ accomplishments:
Company's Internal Website using Frontpage, Built TDS 2000 Server, Compaq Proliant 1600 Rack Server with SQL 6.5,
TDS 2000. Win 98 18 workstation rollout LA, Dallas & NY, Setup Production Offices: dial in network capability (Flash Entertainment, Digital Cut),
Executive Producer" Access 97 Searchable databases Press clipings (daily breaks), music; cd catalog.
Idea for Screening room Website, Setup/install Executives home computers. (May 98) Partricipated in migration from Novell to NT. Also migrated data: cc:Mail to Exchange, Lotus Organizer, ACT! 3.0 to Microsoft Outlook.
Administration Maintenance (detailed) of a Novell Netware 3.12 & 4.1
Network
running Lotus cc:Mail, Windows '95, MSOffice 4.3, '95. Assumed
technical responsibility for entire network during major personnel changes and performed emergency
network repair during a very critical time.Dealt with vendors,
warranty repair, consultants, and other outside sources.Complete setup of network backup system.
Laptops, cc:Mobile,
Arcserve, Mcaffe Netshield
Jet Propulsion Labratory / NASA- Pasadena, Ca
Sept 3, 1996 to Mar 17, 1997 - Staff Support II: E-Mail
Admin
Administered / Maintained Lotus cc:Mail post offices, Novell 3.12
servers and POP3 mail (Netscape Mail Server 2.0) accounts, Netscape Fast Track
website/server. Assisted
administrators/users/helpdesk/consultants via phone, answered
afterhour pages (on call), modified
x500 directory entries, created/developed a VBasic tool which
automated the execution of cc:Mail
DOS commands and batch files, developed post office backup strategy
using VBasic/Win 95/SCSI
Jaz drives, Windows 3.11 & '95, NT Workstation 3.51/4.0, TCP/IP
network configuration,
universal naming convention and software installation
ComputerUp - West Hollywood, Ca
August 6 to August 30, 1996 - Technical Representative
Installed, configured Windows NT 3.51 server networks.
CyberMedia Inc. - Santa Monica, Ca
July 12 to August 30, 1996 - Software Support
Retrieved, installed, tested plug-ins from the WWW using Netscape
3.0 Gold. Used the Win '95
registry to write .ini configuration files for a software
application. Automated file creation using
Visual Basic programming within an Excel spreadsheet.
L.A. Cellular - Anaheim Hills, Ca
June 6 to 21, 1996 - PC / Network Technical Support
Deployed, installed PC's verifying network connection, NT naming
convention, login script, and
printer assignments. Connected units
to server through patch
stations. Installed Compaq rack
servers.
DeVry Institute of Technology - Pomona, Ca
October 1995 to June 1996 - Computer Lab Assistant
Maintenance and troubleshooting of a Novell-based 100+
workstation
network. Assisted students
with numerous software applications, e-mail accounts, network
printing, WWW / Netscape.
Hughes Avicom International - Glendora, Ca
November 1987 to May 1995
- Manufacturing Test Technician/
Shift Lead
Component level troubleshooting and final testing of audio/video
systems for the
airline entertainment industry. Developed test procedures, submitted
electronic engineering
design changes. Total Quality Managaement training and statistical
quality control.
Lead person responsible for test department output
and personnel for
2 years.